Digital Route Business Case
Global implementation of system solutions
Client: Digital Route.
Industry: Telecom
Summary: Baltic Quality and Digital Route have signed a 24-month cooperation agreement regarding global implementation of Digital Routes system. Baltic Quality´s Consultants have carried out assignments in Mexico, Peru, Croatia, USA, Afghanistan, Niger, England, Belgium, Slovenia, Switzerland, Italy, etc. The result is: Digital Route achieve greater efficiency without involving themselves in a demanding and costly recruitment process. The project staffing is simplified and Digital Route meets the customer needs faster. Furthermore an improvement skills matching is achieved betwen the consultants and Digital Routes clients
Business Challenge: In the context of global customer installations, Digital Route required high quality and continuance service in the iimplementations. As part of the value chain and to further consolidate its position in the market, the company needed to find a long-term and a reliable partner who in an effective manner could act globally and maintain a high level of technical expertise. Implementations should not burden Digital Routes customer development organization. The challenge was also for Baltic Qualitys consultants to represent Digital Route with its customers.
Baltic Quality Solution: Baltic Qualitys consultant pool and colleagues from Digital Route yogether stand for the technical competence in the implementations. The mission’s focus is on the format and on business logic with conversions between different protocols and systems. These systems have both real-time and file-based communication. Baltic Qualitys consultants are mainly working in mediation Zone ®, a convergent Mediation product developed in Java and define and manage different data formats that exist in the customer source system with a programming language developed by Digital Route. Data formats change and in some cases are stored between and converted into the desired format for the customer’s host system. All programming is specified, performed, documented and tested by Baltic Qualitys consultant pool. The consultants have extensive experiences in aggregation, error handling and data storage in different environments. Product training is carried out by Digital Route, and then immediately Baltic Qualitys qualified consultants are directly involved in implementations worldwide
Achieved benefits: Digital Route achieve greater efficiency without involving themselves in a demanding and costly recruitment process. Project staffing is simplified and Digital Route meets the customer needs faster. Furthermore an improvement in the skills matching between the consultants and the clients is achieved. Additional added value of cooperation is a greater control and flexibility as well as greater cost effectiveness.
